No time slots are available
Check that the event type is live, has open hours in the date range, and follows the intended availability schedule. Then check Integrations to make sure the selected calendar connection is working. Busy calendar events, buffers, minimum notice and the booking horizon all reduce the slots shown. If bookto cannot check the calendar, it hides slots rather than risk a double booking.
The appointment did not appear in my calendar
Open the appointment in bookto and check its calendar sync status. If the connection is working again, use the dashboard's retry action. The appointment remains recorded in bookto even if a calendar update fails.
The booker did not receive an appointment email
Ask them to check spam for booking@mail.bookto.eu. For a paid appointment, the checkout receipt is a separate message from noreply@mail.bookto.eu. See Email addresses used by bookto.
The checkout order is paid, but the appointment is not confirmed
Open the event type's Appointments list and the order in checkout. A payment is not by itself proof that an appointment was confirmed. If the selected slot could not be confirmed, bookto notifies you so you can review the order and refund it in Mollie if needed. Contact support with the order number and appointment time.
Still stuck? Contact bookto support and include the event type, appointment time and any related order number.