The checkout page
When someone opens your link, they land on a clean checkout page showing your product name, description, image, and the price including VAT (and any discount you set). There's no account to create and nothing to download — it's built to be quick.
What they fill in
Your buyer enters a few details so you have a proper record of the sale:
- If you sell the product to businesses and private buyers, they first choose whether they buy as A business or A private person. (See Create a product for this setting.)
- Their name and email address.
- Their country — this decides which VAT applies (see How VAT is handled).
- Their billing address.
- As a business: a company name (required for a product sold to businesses only) and optionally a VAT number. If they're an EU business with a valid VAT number, the VAT is reverse-charged and the total updates to show 0% VAT. A private person doesn't see the company, VAT or Peppol fields, so VAT is never reverse-charged for them.
- If you added a right of withdrawal checkbox, a private buyer must tick your text before paying. The text they ticked is repeated in their confirmation email.
How they pay
Payment is handled securely by Mollie. Your buyer chooses a payment method — such as Bancontact, iDEAL, credit card, or others, depending on what's available in their country — and completes the payment. The page looks like part of your checkout; Mollie does the secure money-handling in the background.
Right after they pay
- They see a thank-you page confirming the payment, with their order number.
- They receive one order confirmation by email automatically. If you switched Your own message in the confirmation ON on the product's Emails tab, it appears at the top of that email; the order summary and any delivery button remain below it.
Right of withdrawal (herroepingsrecht)
A private buyer who paid for a product can withdraw from the purchase on their confirmation page, which is linked from their confirmation email. They click Withdraw from contract here (herroepingsrecht), then Confirm withdrawal.
- The button stays available for 14 days after the purchase. The page shows the last day.
- bookto immediately emails the buyer a receipt with the date and time of the withdrawal, and notifies you.
- Whether a refund is due, and how much, is your decision — see Refunding a buyer.
The button doesn't appear for business buyers, for free orders (including a 100% discount), or for products where you haven't chosen who can buy.
Paid appointments through bookto booking
A paid appointment uses a different flow. The buyer chooses a time on the booking page first; bookto holds it for 15 minutes while they pay through checkout. Once payment succeeds, bookto booking confirms the appointment and sends a manage link. The buyer also gets the checkout order receipt. These are separate emails: the booking confirmation comes from booking@mail.bookto.eu, and the payment receipt comes from noreply@mail.bookto.eu.
On your side, the sale appears under Orders and you get a notification email. See Reading your orders.