Reschedule an appointment
As the host, open the appointment in Appointments and choose the reschedule action. You can also ask the booker to pick a new time; they receive an email with a link to choose one. Their existing time stays booked until they select a new slot.
Bookers can use Manage your booking in their confirmation email to choose a new time. They can reschedule up to the limit set for the event type (the default is two times), and not inside the event type's minimum-notice window. As host, you can reschedule an appointment or send a request even when that limit has been reached.
Both sides receive an email with the new time. The updated calendar invitation replaces the previous time.
Cancel an appointment
The booker can cancel from their manage link, subject to the event type's cancellation cutoff. You can cancel from the dashboard. Both sides receive a cancellation email and calendar update.
Bookto does not automatically refund a paid appointment. If your terms allow a refund, refund the payment from your Mollie dashboard. See Paid appointments through bookto checkout.